Will my shipment be packaged discreetly?
Absolutely! Your order will be shipped in a completely plain box. The return address label will read "K-Solutions" Your package will not hanve any markings that will give away the nature of your order.

Will Will It Say On My Credit Card?
For Your Privacy, your credit card will be billed "K-Solutions"

Can I Pay By Check Or Money Order?
We do Accept Checks and Money Orders. Please Contact us to pay via this method.

How Do You Protect My Privacy?
Vibe Factory values your privacy and offers an outstanding 100% Confidential Shopping Experience. 1. We will not sell or share any of your information with anyone. That means NO sexually explicit catalogs or unwanted junk-mail. 2. Orders are Shipped and Packaged Discreetly 3. We Use Verisign 128-Bit Encryption to secure all transactions. 4. Read Our Entire Privacy Policy

How long will it take for my shipment to arrive?
Orders received before 4pm EST are shipped on the same day.

Where are you located? / Where is my package coming from?
We are located in Neptune, NJ. You order will be shipped based on the location we will be delivering to.

What Is Your Return Policy ?
Please Click Here

If I'm interested in a product you don't carry, can you get it for me?
YES! Our primary goal is to make our customers happy. If there's a product you'd like us to get you, please chat with us live or fill out the form located on our contact page.

I have a Product I Would Like To Sell On VibeFactory.com. Do You Do That?
Yes We Do! Please chat with us live or fill out the form located on our contact page.

Can I email a questions about your products to you?
Please chat with us live or fill out the form located on our contact page.

How Do I cancel my order after I place it?
Please chat with us live or fill out the form located on our contact page.